If the actual speed of the download is abnormally slow, try plugging your ethernet cable directly into your console or Windows PC. If that doesn't work, you'll want to cancel the download and try again. If your download is starting and getting stuck, try pausing the download, waiting a minute or two, and starting it up again. There are some things you can try if your download is taking too long or if it gets stuck. Once the scan starts up, be sure you turn your head slowly while looking forward. 2K Games recommends holding the phone about 18″ from your face. If you hold it too high or too low your scan might get messed up. You'll also want to make sure you hold your device at eye level. Shadows have a tendency to mess up the scan. When you're scanning your face, make sure you're in good lighting without any shadows. If you're having trouble properly scanning your face into the game, here are a few rules of thumb.
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